FAQ Help
Registration
How do I create a new account?
You must first be enrolled, and your plan must be active. Once your plan is live, visit AMPS Web App , click "New user? Click here to register!". Follow the on-screen prompts to complete your registration and access your account.
What information do I need to register?
Once your insurance is active, you will need your: member ID, group code, and date of birth. Information can be found on your ID card or your employer may have provided you with a specific group code for registration.
Can I register without my Member ID?
No. Your member ID is required to complete registration. If you do not know your member ID, please refer to your ID card or contact your plan.
Why am I getting an error during registration?
Double-check that all information matches your ID card or registration code given to you by your plan and that your insurance is active. For example, if your coverage begins on January 1st, you will not be able to register on December 31st. If you still encounter registration errors, contact support so we can verify your account and member status.
Is there a deadline to register after becoming a member?
No. You can register any time after your insurance becomes active.
Logging In
How do I log in to my account?
Go to AMPS Web App and enter your registered email and password.
I forgot my password—how can I reset it?
Click "Forgot Password?" on the login page. You'll receive an email with a reset code to create a new password.
What if I never received my password reset email?
Make sure to check your spam/junk folder. Additionally, you can request a new code or refresh the page. If the issue persists, please contact support and provide any helpful details or screenshots, such as browser/device you are using.
I forgot my username—what should I do?
Your username is the email address you used during registration.
Technical Help
Why can't I log in from my mobile device?
AMPS Connect is mobile-friendly. If you are having trouble, it may be due to the device, internet connection, or cellular data. If you suspect an issue with AMPS Connect, contact support and provide any helpful details or screenshots, such as browser/device you are using.
What should I do if the site isn't loading properly?
Refresh the page or log out and back in. If problems continue, contact support and share any details or images that can help us troubleshoot.
Disclaimer
Please remember that you are not bound by any particular network, therefore you may go to any provider of your choosing. Simply call the provider to schedule an appointment and present your ID card upon arrival. In the event the provider does not recognize your plan, please direct them to call the number on your ID card for further assistance.
Every effort is made to ensure the accuracy of the information provided. AMPS is not responsible for any omissions or errors in the provider details. If you find any errors in the information provided, please contact us as soon as possible so that we may correct our information for future purposes. Please note, by utilizing the providers listed above, this is not a guarantee of treatment or protection against balance billing. Refer to your Plan Document for coverage information and any referral or authorization requirements.
The information provided should only be used as a guide when choosing care and is intended for informational purposes only. AMPS Care Navigation does not practice medicine and cannot make any judgement or recommendation for treatment or diagnosis. All decisions of where a member should seek treatment are solely up to the member.